User Accounts
For assistance with user accounts (new and existing accounts), please refer to the following support structure:
- School-level users contact School Assessment Coordinators (SAC).
- SACs and other district-level users contact District Assessment Coordinators (DAC).
- Official DACs contact the Colorado Department of Education (CDE).
- Test Administrators do not require user accounts. For assistance with ADAM login, Test Administrators contact SACs.
Notes:
- User accounts are periodically disabled while CDE and Pearson complete system setup activities.
- Pearson Customer Support cannot provide system access to any user. CDE can only provide system access to the official superintendent-appointed DAC. All other user accounts are created and maintained locally by assessment coordinators (includes enabling accounts after periodic lockouts).
- Pearson Customer Support can provide assistance with password resets, system navigation, and using system features.