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Customer Support

Customer support and assistance is available via chat, email or phone. Contact Pearson technical and customer support for help with software installation, test session management, or technical troubleshooting during testing.

PearsonAccessnext Access

For assistance with PearsonAccessnext access (new and existing accounts), please refer to the following support structure:
  • Test Administrators and school-level users* contact School Assessment Coordinators (SAC).
  • SACs and other district-level users* contact District Assessment Coordinators (DAC).
  • Official DACs contact the Colorado Department of Education (CDE).
    • *Includes Technology Coordinators, Sensitive Data, OnDemand and Published Report roles.
Notes:
  • PearsonAccessnext Access accounts are periodically disabled while CDE and Pearson complete system setup activities.
  • Pearson Customer Support cannot provide system access to any user. CDE can only provide system access to the official superintendent-appointed DAC. All other user accounts are created and maintained locally by assessment coordinators (includes enabling accounts after periodic lockouts).
  • Pearson Customer Support can provide assistance with password resets, system navigation, and using system features.

Phone

Colorado Customer Support
1-888-687-4759

Monday - Friday
7:00 am - 6:00 pm (MST)

Email or Chat

Contact Colorado Support via Email

Chat support available through PearsonAccessnext user accounts.

Monday - Friday
4:30 am - 5:30 pm (MST)

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